FAQ
Getting Started
How is the value of the goods in a parcel assessed? The value of the goods is declared by you when you register the shipment. It is used for customs clearance.
What are the restrictions on parcel dimensions? The maximum permissible size and weight of parcels depend on the chosen delivery method and the destination country. Detailed information is available on our website in the "Rates" section (link will be here) or upon request from a manager.
Delivery times depend on the chosen method: Air (12-20 days), Rail (30-40 days), Sea (50-70 days). We always select the optimal route for your needs.
Are there any special considerations for delivering branded goods? Yes, when transporting branded goods, additional customs requirements may arise. We recommend consulting with a manager regarding the delivery of brands.
What items are prohibited from being transported? It is forbidden to transport dangerous goods, weapons, narcotics, pornography, perishable products, and other items listed by Ukrainian law and international regulations. The full list is available at the link.
Can batteries be transported? The transportation of lithium-ion and other types of batteries is permitted with certain restrictions and subject to compliance with packaging and labeling rules. It is necessary to inform us in advance about the presence of batteries in the shipment.
Why are lithium-thionyl chloride batteries prohibited for international transport? These batteries contain hazardous substances and can be unstable during transportation, creating a risk of fire or explosion. Therefore, their international transport is prohibited by most airlines and logistics services.
The recipient can be any individual or legal entity specified by you when registering the shipment. To receive the parcel, the recipient will need an identification document.
Yes, we provide courier address delivery services (Nova Poshta).
Parcels are stored at "Nova Poshta" branches for free for 7 calendar days. After this period, a storage fee may be charged.
Payment can be made by bank transfer or cash on delivery. Detailed payment instructions will be provided when placing the order.
Yuan Transfers
Yes, we provide services for exchanging hryvnias or dollars into yuan and subsequent transfer. This is convenient for settling with Chinese suppliers or topping up balances in Chinese payment systems.
We make transfers to: Alipay: A popular Chinese payment system for online payments, purchases, and transfers. WeChat Pay: Another widely used payment system integrated into the WeChat messenger, allowing for payments and transfers. Physical bank cards in China: Transfers to bank cards of Chinese banks are possible.
The exchange rate for hryvnia/dollar to yuan is updated daily. You can find out the current rate by contacting our manager.
The minimum and maximum transfer amount may vary. Please clarify these limits with our manager, as they may depend on the chosen payment system and current limits.
The commission fee depends on the transfer amount and the chosen payment system/method. We will provide you with detailed information on commissions when you submit your application.
For a transfer to Alipay / WeChat Pay: Recipient's login (phone number or email) in the Alipay / WeChat system. Recipient's first and last name. Transfer amount in yuan. For a transfer to a physical bank card in China: Recipient's full name (as on the card). Bank name and account/card number of the recipient. SWIFT code (or other bank identifier, if required). Transfer amount in yuan.
Usually, the transfer of funds to Alipay, WeChat Pay, or a bank card in China is carried out within a few hours to a day after payment confirmation on your part. In rare cases, due to technical features of the systems or bank processing times, the transfer may take up to two business days.
Yes, after the transfer is made, we will provide you with a transaction confirmation and, if possible, information to track the status in the chosen payment system.
Yes, there may be limits on transfer amounts for individuals, established by both Ukrainian legislation and Chinese payment systems/banks. We will inform you of such restrictions when processing your application.
If the funds do not reach the recipient within the expected period, contact your manager immediately. We will check the transaction status and help resolve the issue.
Warehouse Services in China
Parcels can be stored at our warehouse in China for a certain period, usually up to 5 days, without additional charge. After this period, a storage fee may be charged.
Yes, we provide a service to consolidate several of your parcels from different sellers into one to save on shipping.
We can conduct a visual inspection of the goods for compliance with the order, check for damage, and provide a detailed photo report.
Can the weight of the parcel be checked before dispatch? Yes, we check the actual weight of the parcel at the warehouse.
What types of packaging do you provide? We offer various packaging options, including additional reinforcement, moisture protection, and special packaging for fragile goods.
Can I insure the parcel additionally? Yes, you can arrange for additional insurance for the parcel for the full value of the goods to protect against loss or damage.
What to do if the parcel was not accepted by the warehouse? This can happen due to an incorrect tracking number, missing recipient data, or other reasons. We will help to find out the cause and solve the problem.
What to do if the seller did not mark the cargo with the track number we provided? We always recommend asking the supplier to mark the cargo. If it is missing, we can try to identify the parcel by other data.
What does it mean if the parcel is sent but not received? This may mean that the parcel is on its way to the warehouse but has not yet been officially registered. Wait some time, and the status will update.
Do you provide free shipping services within China? We do not provide free shipping services within China. The cost of delivery to our warehouse is paid by you to the seller.
Is it possible to return the goods to the seller in China? Yes, we provide a service for returning goods to the seller in China at your direction. The cost of the return is paid separately.
Cargo Delivery
What methods are used for cargo transportation? We transport cargo by air, sea, and rail, depending on the urgency and volume of the cargo.
How is payment and insurance for cargo handled? Payment for cargo transportation is made according to the tariffs. We recommend insuring cargo for its full value to protect against possible risks.
Do you deliver cargo within Ukraine? Yes, after the cargo arrives in Ukraine, we organize its delivery to the city and address you specify (NP delivery).
What is the company's liability for cargo? We are responsible for the safety of the cargo in accordance with the terms of the contract and international conventions governing freight transport.
What happens in case of force majeure circumstances? In the event of force majeure (natural disasters, military actions, etc.) that prevent the fulfillment of obligations, we take all possible measures to minimize negative consequences and inform the client.